FAQs

Welcome to Neon Enjoy! We're an approachable, small and family-owned neon sign shop specializing in made-to-order signs and the coolest pop culture designs. Our business operations are based in vibrant East London, where we are surrounded by art, culture and tons of neon inspiration. As two, young creatives with backgrounds in product and fashion design, we're all about lighting up your world in style.

When it comes to price and quality, we hold our weight against the bigger neon suppliers. We are one of the least expensive in the business due to our minimal overhead costs. Instead of grossly marking up our product, we ensure that our prices reflect the labour, raw materials and the time needed to construct each sign.

At Neon Enjoy, we take pride in offering our customers a unique, high quality product and the best prices and we've sought out the industry's best LED neon manufacturers who hand make every sign with the utmost care and attention. Every customer enquiry, all of our sales and marketing, order confirmations and quality control, is personally handled by us, not a bot, algorithm or stockholder.

• COST EFFECTIVE: LED neon flex is much easier to manipulate into the shape you want, which means less time producing the sign in the first place. While traditional Neon signage requires a full glass-making process, LED Neon Flex provides a lower cost and easier to install option. *Please read our section titled "UK and Internationally made neon" for more information on cost and shipping.
• VERSATILE: LED neon flex signs are highly customizable and come in a wide range of colour and design options. Unlike gas-based solutions, you’re not stuck with limited colourways and shapes, further adding to the versatility of LED neon.
• A 1 YEAR WARRANTY: All of our indoor signs come with a 12-month manufacturer warranty covering faulty items.
• DURABLE: We offer the latest neon flex technology, which is more durable, lighter and longer lasting than traditional glass neon signs, which means they’re less likely to get damaged in high-traffic areas.
• ENERGY EFFICIENT: Our neon signs have low energy consumption making them a great eco- friendly alternative to traditional glass neon.
• LONG LASTING: Our products will let you enjoy your bright neon light design for a whopping 50,000+ hours. That’s the equivalent of 3+ years if left on 24/7!!
• SAFE: LED neon flex doesn’t heat up as a result of chemical processes so they’re also safe to touch, making them both kid and pet proof. Combined with their impact resistance, LED neon is suitable for almost any environment unlike traditional neon, which contains breakable glass and could leak toxic gases at the end of their life cycle.
• EASY TO INSTALL: Unless otherwise stated, all of our signs come with pre-drilled holes and wall fixings for easy hanging & mounting.
• LOW MAINTENANCE: Our signs do not require any maintenance and are easy to clean by using a dry, microfiber cloth.
• LIGHTWEIGHT: Our standard and custom-designed signs are lightweight and portable, making them perfect for events like weddings, parties, unique signs for advertising your business, and unique gift ideas.

Our neon lights and signs are made of high quality LED flex making them different from traditional glass neon. LED flex is: Made with PVC & acrylic, Powered by LED lights, Cased in flex rubber tubing.

IMPORTANT NOTE REGARDING LED NEON LIGHTS: Due to the hand rendered nature of our neon signs, they can be subject to variations and slight discolorations. Some variations in colour can also occur as a result of the computer screen, the camera and/or the light, and therefore the colour of the LED may appear different in pictures than in a real setting and do not reflect the quality of the product.

Signs made in the UK:

• Manufactured in Leeds, UK
• Neon Flex available in 7 static colours (Orange, Yellow, Green, Blue, Red, Pink, White) + RBG
• Available in white jacket neon tubes only
• UV printing not available
• Acrylic backboards: Clear, mirrored and colour
• 6, 8, 10, 13mm Neon Flex or 30mm block acrylic
• Comes with a 1 year warranty for indoor signs
• Usually ships within 1-2 weeks of order confirmation
• VAT and shipping included
• Open to UK customers only
• Premium pricing

Signs made Internationally:

• Manufactured in Shanghai, China at a CE certified factory
• Neon Flex available in 11 static colours (Orange, Yellow, Green, Blue, Red, Pink, White, Warm White, Purple, Iced Blue, Girl Pink) + RBG
• Available in both white and colour jacket neon tubes
• UV printing available
• Acrylic backboards: Clear, mirrored and colour
• 6, 8, 10, 13mm Neon Flex
• Comes with a 1 year warranty for indoor signs
• Usually ships within 2 -3 weeks of order confirmation
• VAT and duty charges not included
• Open to UK and International customers
• Affordable pricing

Neon Enjoy will happily accept returns and refunds of faulty products only. We cannot accept returns due to change of mind as all of our signs are made-to-order.

What is your returns procedure?

• Please contact Neon Enjoy directly to let us know which product(s) you wish to return and why.
• Please provide us with photos and video of the item at the time you have received it for diagnostic and quality purposes.
• If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited.
• Once we have received all of the required information we will be in touch to try to resolve the issue.
• If a return has been agreed to, please note that the faulty product must be in its original condition that it was received, along with it’s original packaging.
• The faulty item must be returned for inspection by Neon Enjoy within 14 days of the date you received the product.
• If a replacement has been agreed to, we will produce and ship the replacement product to you as soon as possible, free of charge.
• If a full or partial refund has been agreed, we will process the refund immediately.