Shipping and Returns

Shipping Coverage & Geographic Service

At Neon Enjoy, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly at checkout.

Delivery Performance

Efficiency and speed are our priorities. More than 98% of our orders are delivered within 6-10 business days from the date of order. We are committed to high-quality manufacturing combined with fast delivery timelines.

Delivery Timeline Options
Express Shipping: 6-10 Business Days
  • Rush production orders: Manufactured and dispatched within 1-2 business days.
  • Standard production orders: Manufactured and dispatched within 3-5 business days.
  • Transit Time: Approximately 5-7 business days (transit varies based on the size of your sign).
  • Total Delivery: 6-10 business days from the date of order.
Shipping Costs

Shipping charges are calculated based on your preferences selected in our design tool. Please note that additional shipping fees may apply for orders below a certain value or for unique customization requirements.

Delayed Delivery & Liability
Important: Once the shipment is picked up by the carrier, any subsequent delays are beyond our direct control. In such events, we cannot guarantee the initial timeline. However, our customer support team will provide undivided assistance to track and resolve the issue.

If Neon Enjoy fulfills its commitment to dispatch within the prescribed timeframe, but delivery is delayed due to unforeseen carrier reasons, our liability is restricted to a refund of shipping charges exclusively.

Timeline Exceptions
  • Large Products: Signs over 45 inches may require 2-3 extra days in transit.
  • Complex Designs: Signs with over 30 characters may require 2-3 additional production days.
  • Bulk Orders: Timelines for orders of 2+ pieces will be communicated separately.
  • Unforeseen Events: Seasonal holidays, climatic disruptions, or lost packages may impact standard timelines.
Damaged Packages in Transit

We recommend recording an unboxing video upon delivery. Damage must be reported within 7 days of delivery to be eligible for a replacement.

To file a claim, please email FilingLacka@gmail.com with:

  • A clear photo of the damage to the sign.
  • An unboxing video showing the condition upon arrival.
  • Photos of the outer box (all sides) and the shipping label.
Lost or Stolen Packages

Our delivery partners require a signature on delivery. If you choose to opt out of the signature requirement, Neon Enjoy takes no responsibility for lost or stolen parcels marked as "delivered". If a package is lost in transit (before delivery), we will provide a free replacement.

Contact Us

If you have any queries regarding your delivery, please contact our dedicated support team:

Email: FilingLacka@gmail.com
Phone: +86 18124449850